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Support

1. What can I get from TVseries.net?
TVseries.net streams TV shows in HD quality, and it hosts 500 plus top-rated TV series and over 3000 movies with easy-to-navigate layout. TVseries.net offers complete seasons of all top-rated TV series and the latest episodes will be added to TVseries.net in the first time after it aired on TV. Besides all-free TV series and movies under Free section, the first three episodes of every season of TV series are free to watch. And we also provide free five minutes preview for all movies on site. We recommend you to try our free TV series and movies to test our streaming quality if you are not sure about our streaming quality.


2. can I watch TV series on my mobile devices?

TVseries.net offers paid service in lowest price on Internet due that the cost of bandwidth is very high, so you must sign up an account and buy some Pts for watching TV shows on TVseries.net. On top of that, TVseries.net uses HTML5 player and all TV series can be streamed on your PC, MAC, iPad, iPhone, Android phone & tablet or any other devices supporting HTML5.


3. Why is the stream choppy and a loading icon shown frequently?

This indicates that the streaming is not smooth. This problem may result from slow internet connection. It's strongly recommended that you click the "Pause" button to let the video buffer for a while, and then you can resume the playback which should now be smooth.


4.How can I get Pts refund if I can not finish watching one episode?

TVseries.net streams from dedicated high-volume streaming servers, but connection between your end and our streaming servers is a complicated challenge to all streaming services. So we have set a rule that the same episode can be replayed for 10times in 24hrs with no additional cost. If you encountered any connection glitches that make streaming unavailable, you may send a Pts refund request via "Message" in your Account. We will directly refund your Pts after receiving your request.


5. How can I get support when I have a question or a problem?

You can send us a message via "Message" in your Account or email us at service@tvseries.net, our professionals will response you in 24hrs.

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